SaaS Ops Support Engineer(L2/L3 Support)

 Customer: DocuSign Inc

Role: SaaS Ops Support Engineer(L2/L3 Support)

Duration: 12 months

Please share the Profiles to 

NV.Udaykumar@logistic-solutions.com

+1 (732)268-5861  ext 439

https://usstaffingrecruiement.blogspot.com/

 

Experience 

Must Have (8-10 years experience)

 Demonstrated SaaS Administration & Cloud Apps experience 

 Working technical knowledge on collaboration of SaaS systems such as Google Workspace, Okta, Slack, Miro, Lucid chart, Smartsheet, Adobe Creative Cloud, Office365 

 Demonstrable record of technical configuration, process, and change documentation 

 Strong customer service orientation

 Strong interpersonal and oral communication

 Proven analytical and problem-solving abilities

 Ability to effectively prioritize and execute tasks in a high-pressure environment

 Skilled at working within a dynamic, team-oriented, collaborative environment

 Adept at reading, writing, and interpreting technical documentation and procedure manuals 

 Ability to present ideas and solutions in user-friendly language 

Nice to have

 Working technical knowledge of APIs, Python, protocols, and standards 

 Technical knowledge of modern SaaS applications in multiple of the following categories, a plus: IAM, HRIS, ITSM, Change Management, Finance, Customer Facing 

 

Responsibilities 

Monitor and Maintain SaaS Systems: 

 Configure SaaS systems utilizing compliance best practices 

 Creates and maintains documentation for applications, processes, and procedures 

 Conduct audits on existing systems by running reports and providing analysis 

 Perform incident management and response procedures to ensure all incidents are addressed appropriately 

 Participate in on-call rotation to respond to critical events 

 Perform change management for systems using a defined SDLC 

Technical Support and Administration: 

 Manage end user accounts, permissions, and access 

 Anticipate, identify, troubleshoot and mitigate/resolve issues as they arise 

 Recommend, schedule, and perform system improvements, upgrades, patches, and re-configurations 

 Identify new integrations and automation SaaS systems to increase value and adoption 

 Transmit data between SaaS systems with automated tooling 

 Maintain SaaS application services and monitoring 

 Advise business on new and existing SaaS systems